Water is one of the most common causes of damage to both residential and commercial properties. Whether a water leak has occurred because of a sink, toilet, dishwasher, or washing machine leak or overflow, we are here to help! We have the most capable, trained, and certified technicians ready to help you get back to your life as fast as possible. In order to provide immediate service when we arrive, there are a few things to address prior to our arrival. Have you resolved the source of your water issue? If water is coming in from a sewer drain on your property, a plumber would need to clear the line before we are able to engage. However, if it is from a source of running water such as an appliance, we can begin the mitigation process while you wait for needed repairs as long as the water is shut off. Do you know where your water shut off valve is? We will need to mark yours with an identifier tag. Don’t worry, if you’re unfamiliar with where yours is, we can help you to find it. Are you familiar with your insurance policy? If you think this may be a covered loss, be sure to contact your insurance carrier to find out if the damage you are facing is covered under your policy. We are able to work directly with your insurance carrier to make needed repairs. The Mitigation Process When our IICRC-certified technicians arrive at your door, they will determine the nature of your loss so we can use the best process to efficiently clean and dry your property. We will take proper measures to protect you, your belongings, and your home or business from further damage. This may include moving furniture out of the room or on top of foam blocks to prevent stain transfer or other damage, disposing of any absorbent materials if the water we’re dealing with is from a sewer system, and applying an anti-microbial agent to inhibit mold growth. Water Extraction: We will use powerful extraction equipment designed specifically for water catastrophe restoration work. Cleaning Up: Water of any kind, but especially sewer water, can be very harmful to humans and pets. We’ll use cleaning agents to decontaminate any surfaces the water has touched, and talk with you about items that require disposal due to absorbing sewer water (if applicable). Moisture Testing: Using moisture meters, we’ll test walls and surfaces to determine how much moisture is present and determine the most effective plan to dry it up. If necessary, we will remove drywall, insulation, and flooring to expedite the drying process and prevent microbial growth. Mold can develop fairly rapidly, so we will take any action necessary to prevent spores from developing. Drying Out: We’ll place air movers and dehumidifiers at specific locations on your property to dry everything out completely. The overall process varies from 1-3 days depending on the severity of your water loss. Once our crews assess the damage to your home or business, they can provide you with more detail to set proper expectations. If you experience unwanted water in your home, please call us at 314-961-9102.