Residential Restoration Services

Water Damage Restoration

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Water damage repairs that leave no trace of moisture behind

Burst pipes, rainwater leaking into your basement or flooding can cause frustration and devastation, as well as an urgent need for water damage repair. Left untreated, water damage can quickly lead to bigger problems — growth of unhealthy mold, exposed electrical outlets or weakened foundations. And if the damaged area is not dried thoroughly, the repairs may not last.

That’s why we train our team of experts in the most effective solutions and equipment the industry has to offer. Plus, with our fleet of more than 100 vehicles, we are equipped to provide water damage repair whether in one room of your house or over an entire estate.

From the moment we receive your call (24/7) through completing your restoration in record time, we do everything possible to make a difficult time less stressful for you.

Water damage repair — covering the spectrum

Whether water is trickling or taking over, Woodard will contain, remove and repair — getting you back to life as usual.

Category 1:

Clean water (broken pipes, sink overflows)

Category 2:

Gray water (sump pump failures, hydrostatic pressure, dishwasher overflow)

Category 3:

Black water/sewage (sewer backup, mold, flood water)

Feel at ease with expert insurance support

From filling out paperwork to settling your claim, Woodard will assist you with the insurance process.

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Our specially trained technicians will inspect, contain and remediate mold — leaving you in the comfort and safety of a healthier home.

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Water damage repair — what to expect and FAQs

What “water damage” repairs will you do?

Our water damage services include the following:

  • Water extraction
  • Complete structural drying
  • Advance dehumidification
  • Mold and environmental remediation
  • Carpet, upholstery and area rug cleaning
  • Document salvage
  • Drying and reprocessing
  • Electronics restoration
  • Structural repairs

How does your water damage repair process work?

Once the source of the water inflow has been repaired by a third party, call Woodard. A Woodard water damage specialist will come to your home and assess the water damage. Using that information and our insurance-based software, we will accurately estimate the time and materials needed to complete your repair. With your approval of the estimate, we will quickly get your home dry and back to normal. More specifically, we implement this proven 8-step process:

Total inspection

Our restoration professionals will perform a free and complete investigation of the water damage and determine the best restoration strategy. This involves ensuring the source of the water or flooding has been repaired completely, determining the water sanitation category, and classifying the damages for insurance purposes.

  1. Water source shutdown
    Once the water source has been repaired by a third party, Woodard can begin the extraction, drying and cleaning process.
  1. Floodwater containment
    We will contain the existing floodwater to prevent further damage of floors, walls, furnishings, appliances or other household items.
  1. Water extraction
    We will bring water pumps to drain the majority of the floodwater from the property. Once indoor temperatures are at required levels, we will use air moving machines to evaporate any remaining water and use dehumidifiers to remove the moisture generated by the evaporation process. Rest assured our dehumidification experts use only industry-proven drying techniques and monitor the process through every phase to ensure proper drying occurs within walls, floors and other key surfaces.
  1. Cleanup and Disinfection
    We will remove remaining dirt and debris before fully disinfecting to prevent mold and microorganism infestation.
  1. Repair and reconstruction
    Our construction professionals will repair all the physical and cosmetic damage to your property.
  1. Contents restoration
    During your restoration process, we can also move your affected belongings to our special facility for restoration. There, we will clean and restore all items that can be saved and move them back into your fully restored property.
  1. Final inspection
    Using moisture meters, the restoration team will inspect your house to ensure it is completely dry. Woodard engineers and technicians will inspect the completed restoration work to ensure it meets quality and safety standards. We will also invite you to review the finished work and let us know it meets your expectations and satisfaction.

Should I go through insurance?

If the loss is covered under your insurance policy, then yes. However, if the cost for mitigation and repair is less than your deductible, it may be more cost-effective to skip the claim process and pay out of pocket.

How do I know if I’m covered?

Not all homeowners’ insurance policies cover the same types of losses, so it’s best to contact your insurance carrier.

Should I contact a plumber for the repairs?

If water is coming in from a sewer drain in your home, please call a plumber immediately to clear the line before calling us to start your dry out/cleanup process. If the water is coming from a burst pipe or an appliance, toilet, bathtub or other source of running water, you must have a third party repair the source before we can begin the clean up or restoration process.

Can Woodard determine the source or detect the leak?

Woodard does not repair the source of the water, it is best to call a third party to identify the source of the leak and make the repair.

Should I contact MSD?

If a sewer backup caused your water damage, it wouldn’t hurt to call MSD to see if it’s a covered loss. We do work with MSD’s insurance on covered losses, so we would be happy to help. If this is an MSD-covered loss, be sure to get a work order #/claim # from them, as well as clarification of whether you have a “blocked main” or “overcharged main”.

Are any chemicals that Woodard uses hazardous?

All of the chemicals we use are safe for your household and the environment. We keep an updated library of Material Safety Data Sheets (MSDS) on all products we use, and are happy to provide this information upon request.

When can someone come out?

Depending on the severity of your water damage, our Dispatch department can send a crew to your house as soon as possible. We will call you in advance to let you know we’re on the way.

What should I do before you get here?

Have the source of the water repaired or shut off before we arrive. If possible, move valuable items out of the water to prevent additional damage.

Is your equipment noisy?

Because of high power, our humidifiers, air movers and axial fans are loud, but must remain running to completely dry the area to prevent mold growth or rotting.

Is the equipment harmful to humans or pets?

No. The equipment is perfectly safe for humans and pets, but we do ask you not to touch the equipment or electrical wires. Both the equipment and electrical wires are strategically placed to maintain safety.

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Live life while we remove water, repair or rebuild

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