Rug Cleaning & Repair

Rug Cleaning

Call 314-961-9102

Renowned rug cleaning that will inspire you to call it an heirloom

Whether they’ve been in your family for generations or you bought them last year, you want to keep your area rugs clean, vivid and free of odors. Yet consumer-grade rug cleaning products can make some stains worse, machine-washing can cause colors to migrate or fade and vacuums can tear fibers and fringe.

Woodard will take great care of your rugs while under our watch — from initial inspection to through cleaning, grooming and delivery. As the only rug cleaner in the Midwest that offers the state-of-the-art MOR™ Rug Cleaning System, our fully-trained technicians are able to safely clean all rugs — Persian, hand-knotted artisan, Karastan, Wilton, custom-bordered, machine-made and more. When needed, we are even happy to hand-scrub your rug instead.

 

This slideshow requires JavaScript.

Rug cleaning done Woodard’s way will help you avoid permanent damage that can result from at-home cleaning or lack of cleaning, such as:

  • Premature wear due to excess soiling
  • Lingering pet odors
  • Burrowed insects
  • Mold and mildew
  • Excessive wear and tear
  • Weakening of structural integrity
  • Color fading and bleeding
  • Shrinkage of material
  • Torn surfaces

Why professional rug cleaning?

At-home cleaning alone will not out-do these health-threatening rug dwellers.

Bacteria

200,000 bacteria per square inch may live in your rug.

Viruses

Norovirus can survive in your uncleaned rug for a month or longer.

Dead skin/dust mites

A person sheds about 1.5 million skin flakes an hour, most of which becomes embedded in our carpets, serving as food for dust mites.

Bacteria

200,000 bacteria per square inch may live in your rug.

Viruses

Norovirus can survive in your uncleaned rug for a month or longer.

Dead skin/dust mites

A person sheds about 1.5 million skin flakes an hour, most of which becomes embedded in our carpets, serving as food for dust mites.

Rug cleaning — what to expect and FAQs

What types of rugs will Woodard clean?

Woodard will carefully and confidently clean rugs of all shapes, sizes and types, including:

  • Braided rugs
  • Custom bordered rugs
  • Flat weave (Navajo, aubusson, dhurrie, kilim, rag rugs, soumak tapestries typically made of wool, cotton or synthetic fibers)
  • Hooked rugs
  • Karastan rugs
  • Machine-made oriental rugs
  • Navajo rugs
  • Oriental rugs*
  • Persian rugs*
  • Silk rugs*
  • Sumak rugs
  • Weaving sumak rugs
  • Tufted rugs
  • Wool rugs*

*Require delicate care and should never be machine-washed.

How does Woodard clean rugs?

We are exclusive providers of the MOR™ Rug Cleaning System, which was invented and manufactured by the MOR™ Company, and has proven most reliable in thoroughly and delicately cleaning all sorts of rugs for more than 70 years. With this system, each rug will go through four stages, including soap injection, brushing (which agitates and loosens soil), rinsing and extraction.

A Woodard expert technician will perform our standard process of assessment and treatment to ensure the best care for your rugs, including:

  1. Detailed pre-cleaning inspection with list of recommendations for your rugs
  2. Analysis to determine any areas requiring special attention
  3. Vacuuming to loosen any soil and debris
  4. Pre-treatment of any spots and stains
  5. Rug cleaning by the safest method possible, based on its material and condition
  6. Application of topical treatments as necessary/requested
  7. Grooming of the rug until it achieves a uniform appearance
  8. Hanging the rug in our humidity-controlled drying room, which limits risk of color run and shrinkage
  9. Once dried, inspection of the rug to ensure it meets Woodard’s high standards of quality. If we are not satisfied with its appearance or condition, we will repeat our process until we achieve this standard.
  10. Rolling up and wrapping of the rug to keep it fresh and clean

Do you just have one method of cleaning area rugs?

Every rug we clean gets a complete evaluation to determine the condition of the rug and the type of fiber and dyes used in its construction. This allows us to determine whether it needs hand cleaning. Following evaluation of your rug, we will customize a rug cleaning process specific to its needs.

The tag on my rug says “dry clean only”. Is your method safe?

We will inspect your rug carefully to determine what method is safe to use. Our area rug cleaning technicians are trained, experienced and certified to handle your investment properly.

How long will it take to get my area rugs back?

You should allow 7 business days for repairs and cleaning. We will contact you if we expect it to take longer. For your convenience, we offer pick-up and delivery services across St. Louis and surrounding areas.

How do I determine when it is time to clean my area rug?

It’s time for a rug cleaning if you:

  • Rub your palm on the rug for a few seconds and your hand becomes dirty.
  • Kneel down on the rug and smell a foul odor.
  • Lift a rug corner, vigorously shake it up and down and see a dust cloud.
  • Fold a corner of the rug back, away from the pile to expose the base of the fibers and see dirt deep in the pile.

How often should I clean my area rug?

Depending on the traffic it endures, we recommend professional area rug cleaning every one to two years. If you have pets, smokers or people with respiratory illnesses in your home, we recommend more frequent cleaning.

Is my rug even worth cleaning?

We will be happy to give you a professional estimate for cleaning and necessary repairs to help you make an informed personal decision.

Do you guarantee stain removal?

We cannot guarantee stain removal, so please call us as soon as you notice a stain. Taking care of it sooner rather than later increases our chance of success.

Can you remove a black stain on my Oriental rug from a potted plant?

Possibly, depending on the extent of the damage. Another concern would be with the water and dampness from the leaky pot potentially causing the foundation of the rug to become brittle. Please give us a call so we can evaluate your rug for free.

My Oriental rug has been in a fire. Can you remove the soot and odor?

We have been successful in removing soot and fire odor in most cases. However, we cannot guarantee this.

Can you remove urine from my area rug?

Although we can remove all the urine and pet waste from the rug by cleaning it thoroughly, the stain and odor may still be present.

Do you guarantee pet odor removal?

Usually, we are able to remove all pet odors, but we cannot 100% guarantee it.

How much do you charge to pick up and deliver my area rug?

Our pick-up and delivery service is free within a 50 mile radius of St. Louis. Pick-up and delivery to areas outside of our normal service area are determined on a case-by-case basis.

When you deliver my area rug, will you put my furniture back in its proper place?

Yes, that is included in our service. We would appreciate your being at home to instruct us where you would like the furniture placed.

Can I bring my rug to your location?

Yes. Our Rock Hill Rug Care Center is open Monday thru Saturday 8:00 am – 5:00 p.m.

Do I need to remove furniture off my area rugs prior to arrival?

We will gladly move most furniture pieces to safely retrieve your rug. However, some particularly heavy pieces, such as pianos, need to be moved prior to our arrival. We also ask that you remove all small breakable items from the tops of any furniture that will need to be moved.

Can you wrap my area rug for storage?

Yes. After cleaning all area rugs, we wrap them in a long-lasting brown paper, which is appropriate for storing if needed.

Can you store my area rug after its cleaned?

Unfortunately, with as many rugs as we clean on a daily basis, we are not able to store area rugs.

Do you have insurance for my area rugs when they are picked up and kept in your facility for cleaning?

Yes. Our insurance covers your property when it is entrusted to us for repair, service and delivery.

Do you offer any rug cleaning discounts?

Yes. Join our email list to receive exclusive eSpecials. (We promise to never sell your information.)

Request a rug cleaning estimate now.

Have your rugs renewed and back in place within 7 business days.

Get Estimate