We can clean area rugs of all shapes, sizes and types, including:

• Braided rugs
• Custom bordered rugs
• Flat weave (Navajo, aubusson, dhurrie, kilim, rag rugs, soumak tapestries typically made of wool, cotton or synthetic fibers)
• Hooked rugs
• Karastan rugs
• Machine-made oriental rugs
• Navajo rugs
• Oriental rugs*
• Persian rugs*
• Silk rugs*
• Sumak rugs
• Weaving sumak rugs
• Tufted rugs
• Wool rugs*

*Require delicate care and should never be machine-washed.

We are the exclusive providers of the MOR™ Rug Cleaning Machine, which was invented and manufactured by the MOR™ Company, and has proven most reliable in thoroughly and delicately cleaning all sorts of rugs. With this system, rugs will go through four stages, including soap injection, brushing (which agitates and loosens soil), rinsing and extraction, thoroughly washing through the rug.

One of our expert technicians will perform our standard process of assessment and treatment to ensure the best care for your rugs, including:

1. Detailed pre-cleaning inspection with list of recommendations for your rugs
2. Analysis to determine any areas requiring special attention
3. Vacuuming to loosen any soil and debris
4. Pre-treatment of any spots and stains
5. Cleaning using the safest method possible for your rug, based on its material and condition
6. Application of topical treatments as necessary/requested
7. Grooming of the rug until it achieves a uniform appearance
8. Hanging the rug in our humidity-controlled drying room, which limits risk of color run and shrinkage
9. Once dried, inspection of the rug to ensure it meets Woodard’s high standards of quality. If we are not satisfied with its appearance or condition, we will repeat our process until we achieve this standard.
10. Rolling up and wrapping of the rug to keep it fresh and clean

Every rug we clean gets a complete evaluation to determine the condition of the rug and the type of fiber and dyes used in its construction. This allows us to determine whether it needs hand cleaning. Following a thorough evaluation of your rug, we will customize a cleaning process specific to its needs.

We will inspect your rug carefully to determine what method is safe to use. Our Master Cleaning Technicians are trained, experienced and certified to handle your area rug properly.

You should allow 10 business days for cleaning. We will contact once your area rug is cleaned to notify you it’s ready to be picked up. Typically, this is done via text or email.

If your rug also needs alternations, that may take longer depending on the repairs needed.

It’s time for a cleaning if you:

• Rub your palm on the rug for a few seconds and your hand becomes dirty.
• Kneel down on the rug and smell a foul odor.
• Lift a rug corner, vigorously shake it up and down and see a dust cloud.
• Fold a corner of the rug back, away from the pile to expose the base of the fibers and see dirt deep in the pile.

Depending on the traffic it endures, we recommend a professional cleaning every one to two years. If you have pets, children, smokers or people with respiratory illnesses in your home, we recommend more frequent cleaning.

For commercial rugs, especially those that see high traffic we recommend a professional annually.

Yes, of course it is! If your rug has sentimental or monetary value, or if it’s an important part of your décor, it’s worth cleaning. Even if your rug appears to be in rough shape, a professional cleaning can often rejuvenate it and extend its life! We will be happy to provide you a free quote and provide a professional recommendation on next-steps.

Also, before you consider throwing your rug away, please be aware of the impact that has on our environment by adding it to a landfill. Choosing to clean your rug instead of throwing it away can help reduce waste and promote sustainability.

We cannot guarantee stain removal, however, we have had very good success at removing a majority of stains including red wine, vomit, pet urine, and colorful children’s drinks. Please do not wait to contact us, call us as soon as you notice a stain. Taking care of a stain sooner rather than later increases our chance of success.

Yes, we have been successful in removing soot and smoke odor in most cases. However, we cannot guarantee this.

Although we can remove all the urine and pet waste from the rug by cleaning it thoroughly, the stain may still be visible. We highly recommend the additional service of our decontamination tank to remove pet odor.

Woodard does not apply a fuel charge for our rug pick-up and delivery service. We service a 50 mile radius of St. Louis. Pick-up and delivery to areas outside of our normal service area are determined on a case-by-case basis.

Yes, that is included in our service! We would appreciate your being present at the time of our arrival to instruct us where you would like the furniture placed and how you would like the rug laid.

Yes! We encourage you to bring your rug(s) to us. In fact, when you bring your rugs to us, we provide you with a 20% discount off the cleaning of your rugs!  Our Rug Care Center located at 9308 Manchester Road in Rock Hill, MO is open Monday thru Friday 8:00 a.m. – 4:00 p.m. and Saturday’s from 9:00 a.m. – 3:00 p.m.

We will gladly move most furniture pieces to safely retrieve your rug. However, some particularly heavy pieces, such as pianos, need to be moved prior to our arrival. We also ask that you remove all small breakable items from the tops of any furniture that will need to be moved.

Yes. After cleaning all area rugs, we wrap them in a brown paper, which is best for short-term use. However, if you are looking at long-term storage, we need to be notified in advance so we can wrap the rug in plastic for added protection over the long term.

No. Unfortunately, with as many rugs as we clean on a daily basis, we are not able to store area rugs.

Yes. Our insurance covers your property when it is entrusted to us for repair, service and delivery.

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