Why Customer Service Is So Important in the Cleaning and Restoration Industry

80% of people report that a high-quality customer service experience makes them less likely to switch to a competing business in the future. This proves that good customer service is important for businesses in any industry, but for those in the cleaning and restoration industry, it’s especially vital to build great relationships with clients. Here are three reasons why Woodard strives to delivers top-notch customer service each and every time.

Strong customer service builds trust

Trust is important in the cleaning industry. Cleaners are often granted access to properties without supervision and outside of operating hours when it comes to commercial clients. In many instances, they’re trusted with access to valuable items or expensive equipment. Good customer service goes a long way in building trust between cleaners and clients because it allows the cleaner to demonstrate their commitment to client satisfaction. When a client knows their communications will be dealt with in a professional, friendly and empathetic manner, they can feel confident that their property will be treated with the same degree of care and respect.

Clients often need emergency restoration services

Sometimes clients deal with unexpected events that require urgent or emergency services. Restoration businesses that can’t manage urgent customer service requests in a timely manner run the risk of losing the client completely, particularly if it’s a commercial client that’s likely to require emergency services quickly. If you can provide extended or even 24/7 customer service hours to deal with urgent or emergency calls, you can position yourself as a reliable restoration business and make the most of lucrative out-of-hours service requests.

Problems need rapid solutions

In the cleaning industry, it’s especially important to resolve problems urgently, particularly for commercial clients who rely on their cleaners to help them maintain a hygienic, safe, and attractive environment in which they can do business successfully. If the standard of cleaning falls in some capacity, there could be serious consequences for the client’s business, which is why reports of problems need to be resolved quickly. Aim to find a resolution the first time a client makes contact. If this isn’t possible, make sure you record the details of the problem and get back to the client with a resolution as soon as possible. This way, they can avoid the frustration involved with having to make repeat calls.

Optimize your customer service to retain satisfied clients

Strong customer relationships are incredibly important in the cleaning and restoration industry. Going the extra mile to make clients feel heard, understood and appreciated can help your business to retain long-term contracts. What’s more, a great reputation can go a long way, spreading word of mouth which can even bring in new customers.

About Woodard Cleaning & Restoration

Woodard Cleaning & Restoration was founded in 1946 by Earl and Nancy Woodard. Located in St. Louis, Missouri, Woodard services the greater metro area (Illinois, St. Charles County, Jefferson County, St. Louis County, and many more). Woodard is proud to serve as the preferred provider for cleaning & restoration services. Our cleaning services include carpet, hard surface, furniture, and rug cleaning for both residential and commercial properties. We also provide water, fire, board-up, storm and smoke restoration services for residential and commercial clients. For information or questions submit a form online or call us at (314) 227-3932.

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Updated 11/8/2023